Billing, downloads and your account

Sign in to the customer portal at https://license.firegroundscribe.com/account with the email you signed up with (forgot it? use Forgot password there).

Page	What it's for
Licenses	Each license: key, expiry, computers and their health, billing, add-ons, invoices, download the installer.
Downloads	Every published version with what changed, to download the latest or go back to an earlier one.
Support	Open a request and follow the replies.
Team	Invite colleagues to the portal.
Account	Your name, email and password.

Paying

By card: on a license choose the plan, tick any add-ons, then Subscribe and pay (Stripe Checkout). Renewals are charged automatically and extend the license.
By invoice (purchase order, check or ACH): ask us; Stripe emails the invoice, net 30, with your PO number. Paying it, online or by check, renews the license.
Government agencies are tax-exempt.

Manage billing opens Stripe's secure page to change the card, download receipts or update the billing address. Card numbers never reach FiregroundScribe.

Add-ons

Under Billing on a license, each add-on shows added, included in your plan, or Add for $…/year. Adding one charges for the rest of the current period now and renews with your plan; the feature switches on at the computer's next check-in. Remove switches it off and credits the unused time to your next invoice. The Manager's Billing page shows the same.

Invoices

Invoices on a license lists them with Pay (for one that's due) and PDF.

Cancelling

Cancel subscription stops it renewing: FiregroundScribe keeps working until the end of the period you paid for. Keep my subscription undoes it any time before then.

Downloads and versions

Installs update themselves (Manager → Updates). Downloads has every published version and its release notes: download the latest for a new computer, or an earlier one to go back (install it over the current one; recordings and settings are kept). Each installer activates your license by itself.